Frequently Asked Questions

Using AntiqSnap

What types of antiques can AntiqSnap identify?

AntiqSnap can identify a wide variety of antiques including furniture, pottery, ceramics, glassware, jewelry, watches, art, paintings, books, documents, silverware, textiles, and many more collectible items from various eras and styles.

Does AntiqSnap only accept newly-taken pictures or can I select pictures from my album?

Both methods work on AntiqSnap. You can either take a new picture of the antique or choose one from your gallery. On the photo page, tap the camera icon to take a new picture with your camera or tap ''Photos'' at the bottom left of the screen to select a picture from your album.

How do I get the best scan results?

For best results, use good lighting, keep the camera steady, and choose an angle that clearly shows the item’s key details, including any visible markings or signatures.

One of the identifications is not accurate, what should I do?

If an identification doesn’t seem accurate, try taking another photo with good lighting, clear focus, and a slightly different angle or distance. You can also use the Feedback option on the result page to report the issue, or use Ask Me Anything to provide more details and get further help.

Are the value estimates accurate?

Our value estimates are based on comparable items sold at auctions and antique markets. They provide a general range but actual values can vary based on condition, provenance, location, and market demand. For insurance or sale purposes, we recommend professional appraisal.

How do I delete unwanted pictures from the app?

You can tap the 3-dots at the bottom right of the picture and select “delete” to remove an unwanted picture.

Managing Your Account

How do I share the account with others?

To do that, you can simply create an account if you haven't already registered with AntiqSnap and let others log into the same account on their devices. To do so, please follow the instructions below: 1. Launch AntiqSnap app; 2. Tap “Sign in” at the top of the "Me" page and sign up with your email. Then go here to sign in with your registered account on another device.

How to restore my Premium membership on a new device?

If you have an active subscription to AntiqSnap Premium, "Restore Purchase" helps you regain access to it. 1. Make sure you are logged in with the same Apple ID/Google account that you used to subscribe; 2. Launch the AntiqSnap app; 3. Tap "Services" on the homepage; 4. Tap "Restore" at the top left of the subscription offer page.

Do I need to sign up to use AntiqSnap?

Signing up is not mandatory for our users to use the AntiqSnap app. Once you successfully download and open AntiqSnap, our system will assign a unique secure account for you to use on your current device. You can access everything with this account. No user-created account is required even if you upgrade to AntiqSnap Premium. However, we do recommend signing up with email to keep your data safe if you lose or change your device.

How to edit my profile?

You can view and update your profile by the following steps: 1. Go to the “Me” tab; 2. Tap "Settings" icon in the upper right corner; 3. Tap "Edit Profile". Then you could change your profile photo and username.

Others

How do I request a refund?

1. If you subscribed through the Apple App Store:
Refund requests for purchases made through the Apple App Store are handled through Apple. Please follow Apple's refund instructions:
https://support.apple.com/en-us/118223

2. If you subscribed through Google Play:
Please contact AntiqSnap Support at support@antiqsnap.com regarding your refund request. Please provide your purchase email address and, if available, your Google Play order ID so that our support team can assist you.

Some function is not working, what should I do?

Re-installing the app usually solves most technical issues. The account is bound with your Apple ID/Google account, so it’s safe to re-install. If the problem persists, please feel free to find us at support@antiqsnap.com.

How do I delete my account?

If you choose to delete the account, all your data will be permanently deleted and cannot be recovered. So please reconsider before deleting the account. To permanently delete the account, you could tap “Privacy Policy” in the app settings, and tap the icon on the top right hand to “Data Management” page, then tap “Delete Account”.

Is my information safe?

We are cautious about sharing personal information. Although we require access to your photo gallery, we never process any photos without your permission. Rest assured that we will NEVER share your information with anyone.